Email: [email protected]
PlateIntel is an AI-powered nutrition scanner that analyzes food photos to provide detailed nutritional information and health insights.
Scanning Issues
Q: The app can't recognize my food
A: Ensure good lighting and clear photos. Avoid blurry images or foods that are too small. The AI works best with well-lit, focused shots of individual food items or meals.
Q: No nutrition information appears
A: Try taking a clearer photo with better lighting. Make sure the food is clearly visible and not obscured by packaging or shadows.
Subscription & Payment
Q: How do I upgrade to PlateIntel Pro?
A: Tap the "PRO" button in the app to access unlimited scans and advanced features.
Q: I'm being charged but can't access Pro features
A: Try tapping "Restore Purchases" in Settings. If issues persist, contact us with your Apple ID.
Q: How do I cancel my subscription?
A: Go to iPhone Settings > Apple ID > Subscriptions > PlateIntel > Cancel Subscription.
Technical Issues
Q: The app crashes when I take a photo
A: Ensure you have sufficient storage space and a stable internet connection. Try restarting the app.